Notice history

Control Panels

Operational

Chicago - Game Servers

Operational

Chicago - Minecraft

Operational

London - Minecraft

Operational

Helsinki - Minecraft

Operational

Germany - Minecraft

Operational

Sydney - Minecraft

Operational

Gravelines - Minecraft

Operational

Virtual Private Servers

Operational

Web Hosting

Operational

Third-party

Operational

Sep 2023

VPS Hypervisor Upgrade

Completed
September 23, 2023 at 6:00 PM
Completed
September 23, 2023 at 6:00 PM
Maintenance has completed successfully
In progress
September 23, 2023 at 5:00 PM
In progress
September 23, 2023 at 5:00 PM
Maintenance is now in progress
Planned
September 23, 2023 at 5:00 PM
Planned
September 23, 2023 at 5:00 PM
This notice is to make you aware of an upcoming scheduled maintenance that we will be conducting and have applicable impact to some of our VPS Nodes.

SCHEDULED MAINTENANCE WINDOW
Scheduled Start: Saturday, September 23, 2023 12 PM CT

Scheduled Finish: Saturday, September 23, 2023 1 PM CT

SCOPE OF WORK
VPS1.CHI
VPS2.CHI
VPS3.CHI
VPS4.CHI

IMPACT
We will be upgrading the hypervisor. All customer VMs will be briefly powered down before the node is restarted during the upgrade process. We anticipate customer VMs to be offline for approximately 10 minutes during this window.

CHI Services were temporarily Unavailable

Resolved
September 16, 2023 at 6:55 AM
Resolved
September 16, 2023 at 6:55 AM
We experienced another small blip around 11:14PM PT for a few minutes, but did not result in another major outage of our CHI services.

A daemon restart was required and fulfilled for all CHI nodes around 9:50PM PT to re-establish connectivity with our Panel.

Follow-ups have been scheduled for the morning, we'll be marking this incident as resolved for now and release a Reason For Outage if available.

If you are experiencing any lingering issues, please reach out to our Support Team on Discord.
Monitoring
September 16, 2023 at 4:13 AM
Monitoring
September 16, 2023 at 4:13 AM
At 9:13PM PT we received automated alerts regarding a problem related to WinterNode.com services.

At 9:22 PM PT affected services returned to normal operational status, our team will be monitoring to escalate further if necessary.

Aug 2023

Majority of CHI Nodes Unavailable

Resolved

August 17, 2023 at 2:58 AM

Resolved

August 17, 2023 at 2:58 AM

No further issues have been reported from any of the affected nodes.

This incident was caused by a PDU failure which resulted in the loss of power for the 14 affected nodes.

We were unable to bring MC.CHI8 up with the rest of the nodes due to a drive failure. We immediately began our restoration process, rolling back game server files to our 2pm Central Time backup. We are happy to report MC.CHI8 is back in service. Please note, at this time MySQL Databases are still not backed up, therefore, data stored in the MC.CHI8 database was lost.

If you require any further assistance, our Support Team in Discord will be more than happy to help you.

Monitoring
August 17, 2023 at 12:07 AM
Monitoring
August 17, 2023 at 12:07 AM
All affected nodes except MC.CHI8 are online again according to our monitoring software. Clients will need to manually power on their server again.

We'll be monitoring over the hour and will continue to actively work on restoring access to MC.CHI8.

Please reach out to our Support Team on Discord if you need any assistance.
Investigating
August 16, 2023 at 10:07 PM
Update
August 16, 2023 at 10:07 PM
We are still investigating this issue. In the meantime, we've re-scoped this incident with the correct nodes affected according to our monitoring software.
Investigating
August 16, 2023 at 9:47 PM
Investigating
August 16, 2023 at 9:47 PM
We have detected a problem related to WinterNode.com services and are actively investigating.

More details to follow.

WinterNode Game Control Panel: Minecraft > Install Another Edition Unavailable

Resolved
August 02, 2023 at 9:32 PM
Resolved
August 02, 2023 at 9:32 PM
No further issues have been reported.

Marking as Resolved.
Monitoring
August 02, 2023 at 8:43 PM
Monitoring
August 02, 2023 at 8:43 PM
We have been notified by our Panel Team that the issue should be resolved. Currently monitoring the issue.
Identified
August 02, 2023 at 7:41 PM
Identified
August 02, 2023 at 7:41 PM
We are currently investigating an incident regarding the Install Another Edition feature within the Minecraft services of our Game Control Panel.

If you require to install an edition using the said feature, please open a support ticket for us to install the requested Minecraft software.

We apologize for any inconvenience this creates and we appreciate your patience.

WinterNode Game Control Panel Unavailable

Resolved
August 02, 2023 at 12:53 PM
Resolved
August 02, 2023 at 12:53 PM
No further issues have been reported.

Marking as Resolved.
Monitoring
August 02, 2023 at 11:25 AM
Monitoring
August 02, 2023 at 11:25 AM
Our Panel Team has just declared our Game Control Panel as accessible again. Our monitors are reporting online status as well. We will continue to monitor the panel.

We apologize for any inconvenience caused by the temporary outage and we thank you for your patience and understanding.
Investigating
August 02, 2023 at 5:39 AM
Investigating
August 02, 2023 at 5:39 AM
We are currently investigating an incident regarding the inaccessibility of our Game Control Panel.

Jul 2023

chi1.vps

Resolved
July 25, 2023 at 5:28 AM
Resolved
July 25, 2023 at 5:28 AM
At this time, vps.chi1 remains online. However, as a precaution, we're working to migrate clients off of vps.chi1 and onto our other VPS nodes in the next few days.

We'd like to offer any VPS clients affected, the ability to do an early migration. IP addresses will not change and all other data should remain intact. We recommend taking a backup before the migration occurs for extra assurance.

To request early migration, please open a Discord ticket.
Monitoring
July 24, 2023 at 5:42 AM
Monitoring
July 24, 2023 at 5:42 AM
A fix has been applied to vps.chi1 and are now monitoring its performance.

We are internally discussing next steps and will be providing another update in the morning.
Investigating
July 23, 2023 at 11:31 PM
Investigating
July 23, 2023 at 11:31 PM
We're are currently investigsting an issue with our VPS chi1.vps.

MC.CHI14 Unavailable

Resolved

July 15, 2023 at 5:00 AM

Resolved

July 15, 2023 at 5:00 AM

We're closing out this incident and will be notifying clients on CHI14 to have their service migrated to other nodes.

Monitoring
July 15, 2023 at 4:39 AM
Monitoring
July 15, 2023 at 4:39 AM
We have identified the issue with MC.CHI14 and have resolved it. The node is online and functional again.

While our team is looking into solutions to prevent future issues with MC.CHI14 we will continue to closely monitor the node to ensure ongoing stability.

We are offering migrations to other nodes for those who have servers on MC.CHI14. Any interested should open a support ticket in our Discord.

We apologize again for any inconveniences this may have caused and thank you for your understanding.
Investigating
July 15, 2023 at 2:54 AM
Investigating
July 15, 2023 at 2:54 AM
We have been notified that the node mc.chi14 is currently experiencing an outage. We are investigating the issue and will provide updates as we gather information.

We apologize for any inconvenience caused by this and appreciate your patience and understanding.

WN Client Area Unavailable

Resolved
July 12, 2023 at 6:27 PM
Resolved
July 12, 2023 at 6:27 PM
No further issues have been reported.
Marking as Resolved.
Investigating
July 12, 2023 at 12:18 PM
Investigating
July 12, 2023 at 12:18 PM
We have detected a problem related with the Client Area of WinterNode.com and are actively investigating.

More details to follow.

Jul 2023 to Sep 2023

All systems operational

Notice history