HostVenom & WinterNode - Notice history

mc.gra3.winternode.com under maintenance

Notice history

Apr 2025

MC.FSN1 Node Replacement
Scheduled for April 30, 2025 at 1:00 PM – 5:30 PM about 5 hours
  • Planned
    April 30, 2025 at 1:00 PM
    Planned
    April 30, 2025 at 1:00 PM

    We will be performing a node replacement for MC.FSN1. This operation is part of our ongoing effort to optimize our services.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in MC.FSN1 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.

    3) IP Address Changes:

    • The majority of IP addresses will remain unchanged.

    • For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered.

    • This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete.

    4) Database Migration: Databases associated with these nodes will also be moved during this process. You will need to update the database server ip after the migration is completed.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Do you want to move sooner?

    If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.

    Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.

MC.GRA3 - Hardware Failure
  • Resolved
    Resolved

    We have successfully completed the migration of customer data and databases from the GRA3 node to our new GRA4 node (although same provider to avoid IP changes).

    However, we want to be clear: this does not mean the GRA3 hardware issues have been resolved. In fact, during the migration process, GRA3 experienced three additional outages. For one of the "longer" incidents, our provider's interventions were limited to issuing a "hard reboot" - not the comprehensive hardware replacement we had requested. We share in your frustration and are deeply disappointed with our provider's handling of this situation.

    Key Details:

    • IP Address: We were able to migrate the IP block alongside your servers. As a result, your IP address and ports should remain unchanged.

    • Databases: If you are using our sql databases, please double-check your configurations as the machine IP has changed during the migration for GRA4. You will not be able to login/use the former database server on GRA3 as it has been turned off.

    Ongoing Monitoring:

    We will continue to closely monitor the environment for any further issues. Should any new concerns arise, we are prepared to escalate internally and externally as needed to ensure stability and performance.

    Compensation:

    We understand how disruptive this has been and sincerely apologize for the inconvenience. Impacted customers are encouraged to reach out to us to request an account credit for the downtime and related issues.

    Thank you for your patience and understanding as we worked to restore stability. We remain committed to providing better reliability moving forward.

  • Update
    Update

    Brief update: We're working on migrating customers to another node right now. We'll be powering down any servers currently online shortly.

    This is a hardware issue, and our provider dropped the ball on their previous statements to us, however, we're taking all action in our power to get our customers back on a stable machine ASAP.

    Impacted customers should reach out to us at any point to request an account credit for these issues.

  • Identified
    Identified

    We briefly experienced another unexpected outage at 7:51pm Pacific Time and our monitoring is now reporting an online status.

    An automatic intervention ticket has been opened and we have not received any updates from our previous tickets, we will keep everyone posted.

  • Monitoring
    Monitoring

    The node is back online.

    We are awaiting additional information from OVH. They appear to have performed testing instead of replacing hardware.

  • Identified
    Identified

    The server replacement should begin shortly.

  • Investigating
    Investigating

    Since migrating customers to new hardware, MC.GRA3 has experienced two reboots. Our upstream provided has scheduled an intervention to investigate and we've requested they replace the server, given the number of issues we've had in a short period of time. This should be commencing shortly, and we will keep you updated.

MC.LON2 & MC.GRA1 Node Replacement
  • Completed
    April 24, 2025 at 12:22 AM
    Completed
    April 24, 2025 at 12:22 AM

    We were able to successfully complete the scheduled migrations today and all customers are now on a new nodes GRA1 -> GRA3 | LON2 -> LON7.

    Some customers on GRA3 have had their IP changes as they were previously allocated on the machine ip. These customers have already been notified through tickets and are now accessible on their new IP + Port. If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly.

    All other customers were not affected and are able to use the same IP as before.

    If you are experiencing any issues starting your server, please submit a ticket in our Discord Server.

  • Update
    April 23, 2025 at 9:45 PM
    In progress
    April 23, 2025 at 9:45 PM

    We are awaiting DNS updates for GRA1 -> GRA3 to restore Panel/Daemon Connectivity. All files and databases have been transferred.

  • Update
    April 23, 2025 at 7:40 PM
    In progress
    April 23, 2025 at 7:40 PM

    The node upgrade for mc.lon2 is complete. Servers that were previously on this node, are now on mc.lon7.

  • In progress
    April 23, 2025 at 5:00 PM
    In progress
    April 23, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    April 23, 2025 at 5:00 PM
    Planned
    April 23, 2025 at 5:00 PM

    We will be performing a node replacement for MC.LON2 & MC.GRA1. This operation is part of our ongoing effort to optimize our services.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in MC.LON2 & MC.GRA1 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.

    3) IP Address Changes: The majority of IP addresses used will remain unchanged.

    4) Database Migration: Databases associated with these nodes will also be moved during this process.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Do you want to move sooner?

    If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.

    Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.

MC.LON1 Node Replacement
  • Completed
    April 16, 2025 at 10:49 PM
    Completed
    April 16, 2025 at 10:49 PM

    We are happy to report that the MC.LON1 node replacement has been successfully completed and all customers are now on a new node named MC.LON6.

    If you are experiencing any issues starting your server, please submit a ticket in our Discord Server.

  • Update
    April 16, 2025 at 9:09 PM
    In progress
    April 16, 2025 at 9:09 PM

    Client server files have been transferred and we are working on exporting and importing MySQL Databases. We are looking to be done within 1-2 hours.

  • In progress
    April 16, 2025 at 5:30 PM
    In progress
    April 16, 2025 at 5:30 PM
    Maintenance is now in progress
  • Planned
    April 16, 2025 at 5:30 PM
    Planned
    April 16, 2025 at 5:30 PM

    We will be performing a node replacement for MC.LON1. This operation is part of our ongoing effort to optimize our services.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in MC.LON1 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.

    3) IP Address Changes: The majority of IP addresses used will remain unchanged.

    4) Database Migration: Databases associated with these nodes will also be moved during this process.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Do you want to move sooner?

    If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.

    Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.

Undetermined problem - details to follow
  • Resolved
    Resolved

    Our uptime monitors are now reporting our Chicago services as online again at 12:01 PM Pacific Time. We will be posting a RFO as soon as we have one available.

  • Investigating
    Investigating

    We have detected a problem related to WinterNode.com Chicago services and are actively investigating.

    More details to follow.

Mar 2025

MC.SYD1 Node Replacement
  • Completed
    March 03, 2025 at 8:27 PM
    Completed
    March 03, 2025 at 8:27 PM

    We are happy to report that the MC.SYD1 node replacement has been successfully completed. Two customers have already been notified prior to this "completed" status being announced that their IP has changed as they were on the Machine IP. All other customers were not affected and are able to use the same IP as before.

    If you are experiencing any issues starting your server, please submit a ticket in our Discord Server.

  • In progress
    March 03, 2025 at 6:00 PM
    In progress
    March 03, 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    March 03, 2025 at 6:00 PM
    Planned
    March 03, 2025 at 6:00 PM

    We will be performing a node replacement for MC.SYD1. This operation is part of our ongoing effort to optimize our services.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in MC.SYD1 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.

    3) IP Address Changes:

    • The majority of IP addresses will remain unchanged.

    • For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered.

    • This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete.

    4) Database Migration: Databases associated with these nodes will also be moved during this process.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Do you want to move sooner?

    If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.

    Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.

Feb 2025

No notices reported this month

Feb 2025 to Apr 2025

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