HostVenom & WinterNode - MC.LON1 Unavailable – Incident details

MC.LON1 Unavailable

Resolved
Major outage
Started almost 3 years agoLasted about 3 hours

Affected

WinterNode

Major outage from 9:37 PM to 1:05 AM

London Game Servers

Major outage from 9:37 PM to 1:05 AM

mc.lon1.winternode.com

Major outage from 9:37 PM to 1:05 AM

Updates
  • Resolved
    Resolved

    No further issues have been reported.

    Marking as Resolved.

  • Monitoring
    Monitoring

    Our automated monitoring system has reported MC.LON1 as online again. We'll be monitoring for the next 30 minutes any new support tickets or issues with starting servers before marking this node as operational and resolving this incident.

    Please reach out to our Support Team either through Discord or Client Area if you're experiencing issues.

  • Identified
    Identified

    We have not received confirmation from our service provider regarding this outage, however, we believe it may be related to a hardware request ticket we sent in earlier regarding a missing memory stick.

  • Investigating
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.