Game Control Panel

Custom MC Subdomains reporting "Unknown Host"

We are currently receiving an increase in reports regarding custom subdomains provided by our Panel are reporting &quot;Unknown Host&quot; and no longer resolving. We have notified the Panel Team.

We are currently receiving an increase in reports regarding custom subdomains provided by our Panel are reporting "Unknown Host" and no longer resolving. We have notified the Panel Team.

We&#39;ve determined the issue is related to DNS and have received a response from our Panel Team confirming an outage in the DNS Server which handles subdomains.
We have not been given a timeframe for when this service will be restored.
Direct IPs and Domains not hosted by WinterNode are not affected.

We've determined the issue is related to DNS and have received a response from our Panel Team confirming an outage in the DNS Server which handles subdomains.

We have not been given a timeframe for when this service will be restored.

Direct IPs and Domains not hosted by WinterNode are not affected.

WinterNode Game Control Panel Unavailable

We are currently investigating an incident regarding inconsistent connectivity/error codes to our Game Control Panel.
If your server is currently online, it will remain online, but you will not have access to send console commands or change power states.

We are currently investigating an incident regarding inconsistent connectivity/error codes to our Game Control Panel.

If your server is currently online, it will remain online, but you will not have access to send console commands or change power states.

Our Panel Team is continuing to work on a fix for this issue.

Our Panel Team is continuing to work on a fix for this issue.

Our Panel Team has pushed a fixed and less customers are reporting issues accessing the WinterNode Game Control Panel. We'll be monitoring the status of this fix, alongside checking incoming tickets to verify the service is fully restored.

Our Panel Team has pushed a fixed and less customers are reporting issues accessing the WinterNode Game Control Panel. We'll be monitoring the status of this fix, alongside checking incoming tickets to verify the service is fully restored.

No further issues have been reported.

Modpack Manager Unavailable

The Modpack Manager for game servers handled through our Game Panel is currently unavailable. This is due to changes made to the CurseForge API that our game server control panel uses to pull information and downloads for common mods. Our Panel Team is working on this and we expect it to be mostly or completely fixed within the next couple weeks.
In the meantime, you can still manually install mods and modpacks on your server using our modpack installation guide: <a href="https://help.winternode.com/Modpack-Installation-and-Common-Issues-4f259d8db5d74276a0c9b416d5d86ab4" rel="noopener noreferrer" target="_blank">WinterNode Help Center - Modpack Installation and Common Issues</a>

The Modpack Manager for game servers handled through our Game Panel is currently unavailable. This is due to changes made to the CurseForge API that our game server control panel uses to pull information and downloads for common mods. Our Panel Team is working on this and we expect it to be mostly or completely fixed within the next couple weeks.

In the meantime, you can still manually install mods and modpacks on your server using our modpack installation guide: [WinterNode Help Center - Modpack Installation and Common Issues](https://help.winternode.com/Modpack-Installation-and-Common-Issues-4f259d8db5d74276a0c9b416d5d86ab4)

The Modpack Manager is now available again and improved!
Modpack list is slowly being updated.
Marking as Resolved.

The Modpack Manager is now available again and improved!
Modpack list is slowly being updated.

Marking as Resolved.

mc.lon1.winternode.com

MC.LON1 Unavailable

An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

We have not received confirmation from our service provider regarding this outage, however, we believe it may be related to a hardware request ticket we sent in earlier regarding a missing memory stick.

We have not received confirmation from our service provider regarding this outage, however, we believe it may be related to a hardware request ticket we sent in earlier regarding a missing memory stick.

Our automated monitoring system has reported MC.LON1 as online again. We'll be monitoring for the next 30 minutes any new support tickets or issues with starting servers before marking this node as operational and resolving this incident.
Please reach out to our Support Team either through <a href="https://winterno.de/discord" rel="noopener noreferrer" target="_blank">Discord </a> or Client Area if you're experiencing issues.

Our automated monitoring system has reported MC.LON1 as online again. We'll be monitoring for the next 30 minutes any new support tickets or issues with starting servers before marking this node as operational and resolving this incident.

Please reach out to our Support Team either through [Discord ](https://winterno.de/discord) or Client Area if you're experiencing issues.

No further issues have been reported.
Marking as Resolved.

No further issues have been reported.

Marking as Resolved.

MC.LON1 Hardware Issue

A hardware issue has been identified with this node, and is currently being actioned by our provider.

A hardware issue has been identified with this node, and is currently being actioned by our provider. 

Our service provider has successfully replaced the RAM on this machine. Clients should now have access to manage their server.

Our service provider has successfully replaced the RAM on this machine. Clients should now have access to manage their server.

mc.lon2.winternode.com

mc.lon3.winternode.com

MC.LON is Unavailable

isn't accessible at the moment (automated)

We will send a requests to your URL using

mc.chi2.winternode.com

Hardware Maintenance on MC.CHI2

mc.chi19.winternode.com

Hardware Maintenance on MC.CHI19

mc.chi1.winternode.com

mc.chi18.winternode.com

mc.chi3.winternode.com

mc.chi4.winternode.com

mc.chi5.winternode.com

mc.chi6.winternode.com

mc.chi7.winternode.com

mc.chi8.winternode.com

mc.chi9.winternode.com

mc.chi10.winternode.com

mc.chi11.winternode.com

mc.chi12.winternode.com

mc.chi13.winternode.com

mc.chi14.winternode.com

mc.chi15.winternode.com

mc.chi17.winternode.com

mc.chi20.winternode.com

mc.chi21.winternode.com

mc.chi22.winternode.com

mc.chi23.winternode.com

mc.chi16.winternode.com

Network Maintenance for Chicago Location

Hardware Maintenance on MC.CHI4

CHI22 Maintenance

WinterNode Game Panel major update to Version 2

Our Panel Team has scheduled a maintenance of 1-2 hours at 4 AM Central Time to roll out a major update to our Panel. Access to the Game Panel may be limited or inaccessible, servers actively running during this time will remain online.

Our Panel Team has scheduled a maintenance of 1-2 hours at 4 AM Central Time to roll out a major update to our Panel. Access to the Game Panel may be limited or inaccessible, servers actively running during this time will remain online.

The database backup has been completed and the panel will now be unavailable at this time.

The database backup has been completed and the panel will now be unavailable at this time.

There has been a delay by the Panel Team to take a snapshot of the database and to fix the build system they use to roll out updates.

There has been a delay by the Panel Team to take a snapshot of the database and to fix the build system they use to roll out updates.

Our Panel Team has successfully completed the migration to version 2.0. The panel will be online and accessible shortly. Bugs are being noted and reported to our Panel Team to resolve. 
You may notice some subtle differences as these are getting patched. Please report any issues you experience to our Discord Server. Thanks for bearing with us.

Our Panel Team has successfully completed the migration to version 2.0. The panel will be online and accessible shortly. Bugs are being noted and reported to our Panel Team to resolve. 

You may notice some subtle differences as these are getting patched. Please report any issues you experience to our Discord Server. Thanks for bearing with us.

gs.chi1.winternode.com

Client Area

gs.chi2.winternode.com

mc.chi24.winternode.com

mc.chi25.winternode.com

mc.chi26.winternode.com

mc.chi27.winternode.com

mc.chi28.winternode.com

mc.chi29.winternode.com

us-01

vps-01

vps-02

vps-03

Chicago - Critical Network Maintenance

This maintenance has been re-scheduled to Friday, April 1st 2022 at 11pm CST by our Chicago Datacenter Tech Team.
<ul>
<li>Date: Friday-Saturday, April 1st-2nd, 2022</li>
<li>Start Time: 11:00PM Central Time (UTC-5)</li>
<li>Estimated End Time: 5:00AM Central Time (UTC-5)</li>
</ul>

El mantenimiento está ahora en progreso

This maintenance has been re-scheduled to **Friday, April 1st 2022 at 11pm CST** by our Chicago Datacenter Tech Team.

- **Date:** Friday-Saturday, April 1st-2nd, 2022
- **Start Time:** 11:00PM Central Time (UTC-5)
- **Estimated End Time:** 5:00AM Central Time (UTC-5)

We have scheduled network maintenance that applies to all customers in our Chicago location.
<ul>
<li>Date: Wednesday-Thursday, March 30th-31th, 2022</li>
<li>Start Time: 11:00PM Central Time (UTC-5)</li>
<li>Estimated End Time: 5:00AM Central Time (UTC-5)</li>
</ul>
<h3 id="maintenancescope">Maintenance Scope:</h3>
The Chicago Datacenter Team will be performing a replacement of one of our Core Network switches due to a hardware failure on that device.
<h3 id="customerimpact">Customer Impact:</h3>
No customer impact is expected as this is part of a redundant network configuration, however, clients may experience temporary disruption in connectivity during this maintenance window.
If you have any questions regarding this maintenance, please feel free to contact us through Discord or Client Area.

We have scheduled network maintenance that applies to all customers in our **Chicago location**.

- **Date:** Wednesday-Thursday, March 30th-31th, 2022
- **Start Time:** 11:00PM Central Time (UTC-5)
- **Estimated End Time:** 5:00AM Central Time (UTC-5)

### **Maintenance Scope:**

The **Chicago Datacenter Team** will be performing a replacement of one of our Core Network switches due to a hardware failure on that device.

### **Customer Impact:**

No customer impact is expected as this is part of a redundant network configuration, however, clients may experience temporary disruption in connectivity during this maintenance window.

If you have any questions regarding this maintenance, please feel free to contact us through Discord or Client Area.

All systems operational

Recent notices