All systems operational

Notice history

Feb 2023

Game Panel - MC-API/Modpacks/Forge & Fabric Install Unavailable
  • Resolved
    Resolved

    No further issues have been reported.

  • Monitoring
    Monitoring

    The corresponding alert has been resolved and we have confirmed the affected resources are now fully operational again. We plan to close this ticket in an hour if no further alerts have been re-triggered and no client reports have been submitted.

  • Investigating
    Investigating

    We have received an alert regarding MC-API being down in our Game Panel. This affects client's ability to view our Modpack Manager, Install Modpacks, and Install Forge & Fabric using the Install Different Edition system.

    Our Panel Team has been automatically alerted, however, do not have a estimate restoration time.

    All other functions of the Game Panel are still actively operational. We will update as we receive new information.

WN Game Control Panel - Authentication Failure using Client Area password for SFTP
  • Resolved
    Resolved

    No further issues have been reported.

  • Monitoring
    Monitoring

    We have received the temporary IPs required to authenticate with our Client Area. We have verified internally with a few test accounts that SFTP using your Client Area password works.

    If you are still facing SFTP Authentication Failure messages, please reach out on Discord, if it is working now, we'd also love to hear from you as well.

    We plan to close out this incident in 2 hours if we receive no further reports from Clients.

    We appreciate your patience and understanding in resolving this issue.

  • Identified
    Update

    The Panel Team has provided an update regarding the stability and availability of the Panel since yesterday. They anticipate returning to normal operations over the weekend, as OVH has confirmed the issues should be resolved soon. Temporary IPs have been put in place to reduce the impact of further service degradation.

    Additionally, this workaround should allow them to add CA and AU back into the pool, though we have not noticed any changes to traffic routing.

    Authentication failures using a Client Area password are still occurring, likely due to a different set of IPs being used.

    WinterNode and the Panel Team are monitoring the situation closely. If you experience any new issues, please reach out to us via Discord.

  • Identified
    Identified

    We have received multiple reports of Client Area passwords not working for SFTP. We are consulting our Panel Team to investigate further.

    Workaround - Use Game Panel password (not Client Area).

    If you do not remember your Game Panel password, you may use the Reset Password function on the login screen of https://gcp.winternode.com, or using the following method through the WinterNode Client Area.

    Client Area --> Services -> Select the Service -> Change Password in the left sidebar under Actions.

WinterNode Game Control Panel Unavailable
  • Resolved
    Resolved

    No further issues have been reported.

  • Monitoring
    Monitoring

    No further alerts have been triggered for this incident and our monitoring software is reporting the service online again. We'll be monitoring this event to ensure full network stability.

  • Investigating
    Investigating

    We are currently investigating an incident regarding the inaccessibility of our Game Control Panel.

Jan 2023

No notices reported this month

Dec 2022

mc.lon2 is Unavailable
  • Resolved
    Resolved

    We're marking this incident as resolved as no further issues have been reported.

    We're still awaiting information on the specific crashes that occurred. We will update this incident if any further information has been received.

  • Monitoring
    Monitoring

    The issue appears to be addressed, but our team is continue to monitor the machine while we await for updates from OVH.

  • Investigating
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

Service Emails for Game Panel Delayed/Unavailable
  • Resolved
    Resolved

    The email provider has successfully resolved the incident on their status page after 19 hours and 41 seconds.

  • Monitoring
    Monitoring

    We're happy to announce that we observing service emails being delivered quickly to all destinations. We are awaiting final confirmation from the email provider before marking this incident as resolved.

    Feel free to reach out to our Support Team at anytime!
    Discord | Client Area

  • Identified
    Update

    The following update has been provided by the email provider.
    > Our upstream third party vendor has identified the root cause of the issue causing email delays, and are working on full mitigation. We are continuing to send email and work through the queues as fast as possible. We will update more as we have more information.

    We have seen a few emails been successfully dispatched, however, not all emails have cleared the queue yet.

    Feel free to reach out to our Support Team if you're having trouble logging into your Game Panel account either due to requesting a Password Reset email, or have ordered a new service with us and do not have your login credentials.

    Discord | Client Area

  • Identified
    Update

    We are still monitoring for emails that are being released from the delayed email queue.

  • Identified
    Identified

    We have identified an issue with an email provider responsible for sending out email such as New Account, Server Created, Password Reset, etc. on our Game Panel for the last 3 hours. All other functions remain online.

    Please reach out to our Support Team on Discord or through the Client Area if you've ordered a new service and are awaiting login information.

Dec 2022 to Feb 2023