All systems operational

Notice history

May 2023

MC.CHI14 Unavailable
  • Resolved
    Resolved

    No further issues have been reported.
    Marking as Resolved.

  • Monitoring
    Monitoring

    The issue with MC.CHI14 has been resolved and the node is now back up working again. No game files, progress, or user data have been lost during this incident.

    If you are experiencing any issues with your server, please don't hesitate to open a support ticket.

    Our team will continue to monitor the server node closely to ensure its ongoing stability and to prevent any further disruptions. We understand the importance of uninterrupted gaming experiences, and we are committed to maintaining the reliability and performance of our hosting services.

  • Investigating
    Investigating

    We have received reports that mc.chi14 server node is currently experiencing an outage. We are currently investigating the issue and will update on the status of it.

    We apologize for any inconvenience caused by this outage and appreciate your patience and understanding.

CHI15 Intermittent Network Issues
  • Resolved
    Resolved

    We have determined this to be a DDoS Attack towards the node. We will be analyzing the traffic during this time to better understand if any improvement could be made.

    No further spikes in traffic have occurred since 19:00 CT, marking as resolved.

  • Investigating
    Investigating

    We are aware of issues on CHI15 and are working on fixing them as soon as possible.

MC.FSN2 - Hardware Replacement
  • Completed
    May 10, 2023 at 11:07 PM
    Completed
    May 10, 2023 at 11:07 PM

    We've successfully resolved this networking issue and powered on all servers.

  • Update
    May 10, 2023 at 9:04 PM
    In progress
    May 10, 2023 at 9:04 PM

    The hardware transfer has been completed, but it appears there's an error with networking which prevents servers from starting or being displayed in the Game Panel. We are looking into this issue.

  • In progress
    May 10, 2023 at 8:02 PM
    In progress
    May 10, 2023 at 8:02 PM

    A backup has been taken of the node data and a request has been submitted to our Service Provider to exchange the machine as soon as possible within this maintenance window. We will keep you updated.

  • Planned
    May 10, 2023 at 8:00 PM
    Planned
    May 10, 2023 at 8:00 PM

    We have identified and received multiple reports of unplanned server restarts occurring randomly on this particular machine. To address this issue, we will be performing an emergency maintenance as soon as possible. Prior to the hardware replacement, we will take a backup of the node data. All parts will be exchanged, except for the storage drives.

    Please note that the listed maintenance schedule is tentative and may be subject to change. We plan to provide a 30-minute notification before initiating the replacement process and anticipate the entire procedure to take less than an hour to complete.

Game Panel - Management of CHI14 Servers Unavailable
  • Resolved
    Resolved

    We have not received any further reports of issues on CHI14. Please let us our Support Team know if we've missed anything.

  • Monitoring
    Monitoring

    The WISP team has resolved the issue in relation to the SSL on MC.CHI14.

    We are currently monitoring for any further reported issues regarding the node.

  • Identified
    Identified

    We have identified the problem as an SSL issue. We are waiting on WISP to respond and work on the necessary steps to resolve it.

    We appreciate your patience during this time and will provide further updates as soon as we have more information. Please continue to bear with us.

  • Investigating
    Investigating

    We've been notified of some difficulties with managing game servers on CHI14 via our Game Control Panel. You may see the following error at the top of your screen - "We're having some trouble connecting to your server, please wait…".

    Any game servers that were already online prior to this issue will continue to stay online. SFTP operations seem to be functioning as usual. We have notified our Panel Team and continue to investigate this issue.

Apr 2023

WinterNode Game Control Panel Unavailable
  • Resolved
    Resolved

    No further issues have been reported. Marking as Resolved.

  • Monitoring
    Monitoring

    No further alerts have been triggered for this incident and our monitoring software is reporting the service online again. We'll be monitoring this event to ensure full network stability.

  • Identified
    Identified

    The Panel Team has provided an update regarding the stability and availability of the Panel and has identified the issue.

  • Investigating
    Investigating

    We are currently investigating an incident regarding the inaccessibility of our Game Control Panel.

MC.CHI14 Unavailable
  • Resolved
    Resolved

    Our team has successfully restored all servers to the latest available backup, which was taken on April 16, 2023, at 4 AM Central Time. However, please note that any servers or data that were created after this time cannot be restored, as the server failure occurred before the backup was taken on April 17, 2023.

    We would like to remind our clients that according to our Server Backups article, MySQL databases are not backed up and therefore, unfortunately, they are irrecoverable. We apologize for any inconvenience this may cause.

    Thank you for your patience and understanding throughout this incident.

  • Identified
    Update

    The team is recovering MC.CHI14 from the latest backup. We'll post status updates as available.

  • Identified
    Identified

    We are currently working on recovering the node, MC.CHI14. If our current efforts do not yield success, we will transition to recovering the node from backup.

    We apologize for any inconvenience this may cause and appreciate your patience. We will continue to provide updates as we have more information.

  • Investigating
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

mc.lon3 is Unavailable
  • Resolved
    Resolved

    No further issues have been reported. Service Provider has provided the following Reason for Outage.

    Here are the details of this operation:
    Electric connector
    Date 2023-04-11 11:42:01 BST (UTC +01:00), Electric connector:
    Server appeared in our monitoring interface due to no ping.

    An issue was identified with the rack power connectors causing the switches connected to this server to go down.
    The power issue has now been resolved.
    All power hardware has been checked and is performing as expected.
    No further issues have been identified.
    The server is now pinging.

    Marking as Resolved.

  • Monitoring
    Monitoring

    The issue is addressed, but our team is continuing to monitor the machine while we wait for updates from OVH.

  • Investigating
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

Mar 2023

Game Panel & MC - Custom Subdomains using r2f.co
  • Resolved
    Resolved

    No further issues have been reported.

  • Monitoring
    Monitoring

    Customers using the Custom Subdomain r2f.co may have experienced temporary issues connecting to their Minecraft Servers between 9:25 AM Central Time and 11:26 AM Central Time.

    A fix has already been applied to the issue. However, due to the nature of DNS caching, it may take some time for the DNS servers around the world to clear out their cache, which can result in some users experiencing temporary connectivity issues.

    If you have any further questions or concerns regarding this matter, please do not hesitate to reach out to our Support Team on Discord.

Mar 2023 to May 2023