All systems operational

Notice history

Dec 2023

No notices reported this month

Nov 2023

MC.LON3, MC.LON4, MC.GRA2 Node Replacement
  • Completed
    November 27, 2023 at 8:14 PM
    Completed
    November 27, 2023 at 8:14 PM

    This has been completed.

  • In progress
    November 27, 2023 at 4:00 PM
    In progress
    November 27, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    November 27, 2023 at 4:00 PM
    Planned
    November 27, 2023 at 4:00 PM

    We will be performing node replacements for MC.LON3, MC.LON4, and MC.GRA2. This operation is part of our ongoing effort to optimize our services and take advantage of better pricing options from our hosting provider in these specific locations.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in the MC.LON3, MC.LON4, and MC.GRA2 locations will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for these nodes will be restricted while the maintenance is underway.

    3) IP Address Changes:

    • The majority of IP addresses will remain unchanged.
    • For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered.
    • This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete.

    4) Database Migration: Databases associated with these nodes will also be moved during this process.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Should you have any questions or concerns, please do not hesitate to reach out to our support team.

WinterNode Game Control Panel Unavailable
  • Resolved
    Resolved

    No further tickets or issues have been reported at this time.

    Please reach out to our Support Team through Live Chat or Discord if you need assistance with anything or have something to report.

  • Monitoring
    Monitoring

    Panel Team was able to restore more functionality and the number of reports have been reduced/squashed.

    You may experience some database creation issues due to firewall settings on our end (de02 & de03 being introduced into the PoP mix), if this is case, please reach out to our Support Team through Live Chat or Discord. However, you may need to wait until our normal internal operation team returns in the morning. We apologize for the inconvenience in this regard.

  • Identified
    Identified

    Panel Team was able to temporarily get the Panel back online again after bringing in an additional Point of Presence (PoP) to takeover traffic from the normal set of webservers. They are still actively working to stabilize this issue.

    In the event the Game Panel goes down again, please remember that the unavailability of the Game Panel does not affect online game servers as they are hosted on separate infrastructure.

  • Investigating
    Investigating

    Our Panel Team is currently investigating an incident regarding the inaccessibility of our Game Control Panel.

    All game servers currently turned on are not affected, as they are hosted on separately infrastructure.

Nov 2023 to Jan 2024